Pathfinder Support and Management Services

provides contractual maintenance support covering hardware faults and options for the provision of advance parts replacement or preventative maintenance.

This is usually done with the equipment manufacturer and it is meant to complement their equipment warranty. Cisco calls this service Smartnet. It guarantees amongst other things an Advance Replacement (AR) of malfunctioning equipment. With AR, Cisco ships to us within the next working day (of reporting) a replacement for any malfunctioning equipment under the contract. This is then replaced onsite and the malfunctioning equipment is afterwards returned to Cisco.

Where your business requires network fault tolerance, high levels of network efficiency and minimum downtimes to key network components, ICST Solutions will proactively manage your network remotely. The service includes the continuous monitoring of network servers, routers and switches, and within pre-defined parameters identifies problems before the networks performance is impacted. Again, this is often done in partnership with our technical partner. This cervices is also included in Cisco’s Smartnet offerings.

Today's sophisticated network configurations consist of many integral components which require professional, on-going management to maximise their return on investment. ICT Solutions, through focusing its expertise on ensuring that the appropriate proactive facilities and processes exist, gives an early warning of potential performance problems to safeguard the continuity of the service.